Contact Us
407 913 4686
pilarspartyplayhouses@yahoo.com
pilarspartyplayhouses@yahoo.com
Blog
FAQ
About Us
Pilar’s Party Playhouses LLC is a family owned and operated
business serving most of Orange and Seminole County.
What from of payments do you
accept?
Change payment type to cash and credit.
Checks from established customers only.
What is your cancellation
policy?
We offer a 100% refund if your rental is cancelled more then 7
days prior to your event. Within 7 days your deposit will be forfeited.
We understand that sometimes unforeseen problems cause your
party to be rescheduled and we will do our best to accommodate any schedule
changes that arise. Any changes are subject to availability.
In the event of the possibility of bad weather, you will be
given the option to cancel the night before at no charge. If we drive out and are unable
to setup we charge a $50.00 fee.
How much of a deposit is
required?
Our deposit policies are simple and easy. The minimum deposit
is $50 dollars for every $100 dollars of equipment reserved or approximately 50%
of the total rental rate. However, many customers pre-pay for their equipment to
reduce unnecessary paperwork at delivery.
Do I have to sign
something?
You will be required to sign a Rental Agreement/Release of
Liability Waiver upon receiving delivery of the rental equipment.
This is a standard Rental Agreement that includes but is not
limited to your agreement to follow the rules of safe operation, to care for the
equipment while it is in your possession, and to assume all liability for any
injuries or damage that could occur while the equipment is in your possession.
Everyone who rents equipment from us is required to sign this
agreement.
Is your Equipment Safe and
Clean?
Pilar's Party Playhouses cleans the equipment after every
rental. We do our best to insure that the Bouncy House you rent is clean for the
kids and looks good on the outside.
In addition we only buy the latest and safest equipment
available. We are constantly reviewing new products that offer the best bounce
and the highest level of safety. Prior to each rental our staff will perform an
inspection of the equipment to insure it is properly setup, there is no damage
and the unit is clean.
Can I pick up a bouncy house
myself?
No, safety is our number one concern.
We require our staff setup and takedown the inflatable
equipment.
What are the power
requirements?
Our bouncy houses and slides require a standard 110V grounded
outlet to be within 75’.
State law prohibits the use of extension cords without a permit.
If power is not available within 75’ we also have generators for rent as well.
Do you offer
Discounts?
Discounts are offered for rentals Monday thru Thursday and
Multi-unit rentals.
Can I set up the inflatable
near my pool?
Safety is our number one concern. The bounce or slide must be
set up a safe distance from any pool, at least 20 feet.
What are your
hours?
At Pilar‘s Party Playhouses, LLC we understand how busy life
is during the day, that is why we have long hours, seven days a week to be able
to assist you at any time. Our current hours of operation are from 9
am - 9 pm, 7 days a week. We hope these hours will be convenient
for all of our customers.
Do you offer multi unit
discounts?
YES – If the units are rented at the same time and delivered
and setup is together.
What time do you deliver and
pick up the inflatable?
Rental times vary, and we can usually be flexible to meet your
needs. The typical range is from 4 hours to all day (8 hours). We will deliver
and setup the inflatable between 30 to 60 minutes before start time (you don't
pay for setup time). We usually arrive to setup your inflatable between 8:00am
and 1:00pm. If your party is at 10:00am we will be sure to arrive by 9:15 to
accommodate your party. We will not pick up inflatables after 9:00pm.
What happens if we spill on
the units?
Customer must provide trash cans near the inflatables. On
asphalt this is a huge problem for our clean up crews. What happens is a kid
places a can of soda on the ground at the base of the inflatable, Then
accidentally, some one else immediately kicks it over spilling underneath the
inflatable. Of course lots of sticky clean up is required underneath the
inflatable before it can be rolled up and put back in the delivery vans.
If spills are not cleaned up immediately by the customer’,
customer will be charged a $150 cleaning fee. This also applies to vomit, urine,
silly string, or face paint!
What if I need a generator?
We have a generator available when
needed.
There will be a $50 charge on all
generators.
What is the maximum number of kids on a unit?
The maximum number of children on a combo unit is 8 and on the
70’ obstacle is 6.
Pilar’s Party Playhouses LLC is a family owned and operated
business serving most of Orange and Seminole County.
What from of payments do you
accept?
Change payment type to cash and credit.
Checks from established customers only.
What is your cancellation
policy?
We offer a 100% refund if your rental is cancelled more then 7
days prior to your event. Within 7 days your deposit will be forfeited.
We understand that sometimes unforeseen problems cause your
party to be rescheduled and we will do our best to accommodate any schedule
changes that arise. Any changes are subject to availability.
In the event of the possibility of bad weather, you will be
given the option to cancel the night before at no charge. If we drive out and are unable
to setup we charge a $50.00 fee.
How much of a deposit is
required?
Our deposit policies are simple and easy. The minimum deposit
is $50 dollars for every $100 dollars of equipment reserved or approximately 50%
of the total rental rate. However, many customers pre-pay for their equipment to
reduce unnecessary paperwork at delivery.
Do I have to sign
something?
You will be required to sign a Rental Agreement/Release of
Liability Waiver upon receiving delivery of the rental equipment.
This is a standard Rental Agreement that includes but is not
limited to your agreement to follow the rules of safe operation, to care for the
equipment while it is in your possession, and to assume all liability for any
injuries or damage that could occur while the equipment is in your possession.
Everyone who rents equipment from us is required to sign this
agreement.
Is your Equipment Safe and
Clean?
Pilar's Party Playhouses cleans the equipment after every
rental. We do our best to insure that the Bouncy House you rent is clean for the
kids and looks good on the outside.
In addition we only buy the latest and safest equipment
available. We are constantly reviewing new products that offer the best bounce
and the highest level of safety. Prior to each rental our staff will perform an
inspection of the equipment to insure it is properly setup, there is no damage
and the unit is clean.
Can I pick up a bouncy house
myself?
No, safety is our number one concern.
We require our staff setup and takedown the inflatable
equipment.
What are the power
requirements?
Our bouncy houses and slides require a standard 110V grounded
outlet to be within 75’.
State law prohibits the use of extension cords without a permit.
If power is not available within 75’ we also have generators for rent as well.
Do you offer
Discounts?
Discounts are offered for rentals Monday thru Thursday and
Multi-unit rentals.
Can I set up the inflatable
near my pool?
Safety is our number one concern. The bounce or slide must be
set up a safe distance from any pool, at least 20 feet.
What are your
hours?
At Pilar‘s Party Playhouses, LLC we understand how busy life
is during the day, that is why we have long hours, seven days a week to be able
to assist you at any time. Our current hours of operation are from 9
am - 9 pm, 7 days a week. We hope these hours will be convenient
for all of our customers.
Do you offer multi unit
discounts?
YES – If the units are rented at the same time and delivered
and setup is together.
What time do you deliver and
pick up the inflatable?
Rental times vary, and we can usually be flexible to meet your
needs. The typical range is from 4 hours to all day (8 hours). We will deliver
and setup the inflatable between 30 to 60 minutes before start time (you don't
pay for setup time). We usually arrive to setup your inflatable between 8:00am
and 1:00pm. If your party is at 10:00am we will be sure to arrive by 9:15 to
accommodate your party. We will not pick up inflatables after 9:00pm.
What happens if we spill on
the units?
Customer must provide trash cans near the inflatables. On
asphalt this is a huge problem for our clean up crews. What happens is a kid
places a can of soda on the ground at the base of the inflatable, Then
accidentally, some one else immediately kicks it over spilling underneath the
inflatable. Of course lots of sticky clean up is required underneath the
inflatable before it can be rolled up and put back in the delivery vans.
If spills are not cleaned up immediately by the customer’,
customer will be charged a $150 cleaning fee. This also applies to vomit, urine,
silly string, or face paint!
What if I need a generator?
We have a generator available when
needed.
There will be a $50 charge on all
generators.
What is the maximum number of kids on a unit?
The maximum number of children on a combo unit is 8 and on the
70’ obstacle is 6.
